Privacy policy
This Privacy Policy describes how fern-bicycles.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at flo@fern-fahrraeder.de or by mail using the details provided below:
Florian Haeussler (FERN Bicycles), Josef-Orlopp-Straße 56, 10365 Berlin, Germany
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Customer support information
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Shopify and Enhanced Services
Our shop is hosted by Shopify International Limited (Ireland). Shopify processes information when you visit or purchase from the shop. With Shopify Network Intelligence enabled, Shopify can use data from your visit or purchase together with information from your interactions with Shopify and other merchants to provide Enhanced Services, including personalisation and advertising. Shopify and its service providers may process data outside your country. For Shopify’s own processing and your choices, see the Shopify Consumer Privacy Policy and the Shopify privacy portal.
Where available, you can also use our data sharing opt-out page. Some uses of information for advertising may be considered sharing or targeted advertising under applicable US state laws.
Newsletter and withdrawal requests
When you subscribe, we use your email address to send our newsletter via Shopify Messaging with your consent. You can unsubscribe using the link in any newsletter.
When you use our electronic withdrawal function, we process your name, email address, order details and declaration to receive, acknowledge and handle your withdrawal. We use EU Withdrawal Button & Form by 401layers UG (haftungsbeschränkt) for this purpose. This processing is required under § 356a of the German Civil Code and necessary to handle your contract (Article 6(1)(c) and (b) GDPR).
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
We retain order data for as long as needed to fulfil the contract, handle claims and meet applicable tax and accounting duties. We retain newsletter data for mailing until you unsubscribe, subject to keeping records as needed to document consent or respect your opt-out.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
Shopify and payment providers may use automated checks to detect fraud and protect transactions. Information on decisions by Shopify and the choices available to you is set out in the Shopify Consumer Privacy Policy.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies and similar technologies
We use essential cookies and similar technologies for functions such as the cart, sign-in, security and storing your consent choices. For visitors subject to German law, essential device access is based on § 25(2) no. 2 TDDDG. Where consent is required for analytics or marketing, the basis is your consent under § 25(1) TDDDG and Article 6(1)(a) GDPR. Use the cookie settings to change your preferences. For examples of Shopify cookies and their durations, see Shopify’s Cookie Policy.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]
Last updated: 10 November 2026