Terms of service

1. Scope and seller

These terms apply to consumer purchases through our online shop. The seller is Florian Haeussler (FERN Bicycles), Josef-Orlopp-Straße 56, 10365 Berlin, Germany. Orders placed through our separate trade programme are subject to the terms agreed with the business customer.

2. How the contract is formed

The products listed in our online shop constitute a binding offer. You can add products to your cart and correct your entries before submitting your order. You accept our offer for the items in your cart when you click the button that places your order with an obligation to pay. We will email you an order confirmation.

3. Language and order details

You can place your order in German or English. We send the order details by email. If you ordered using a customer account, you can see your orders there. You can save or print these terms before placing your order.

4. Delivery and payment

Shipping charges are added where applicable. Delivery options and charges depend on your order and destination. The available payment methods and payment terms are shown during checkout. If you choose payment in advance, we ship after receiving payment and provide the bank details with the order or by email.

5. Ownership and delivery damage

The goods remain our property until you pay in full. If your order arrives with visible damage, please report it to the carrier and contact us. Your statutory rights are unaffected if you do not report it immediately.

6. Statutory rights and guarantees

Your statutory rights for defective goods apply. Details of any additional commercial guarantee are provided with the relevant product or on a separate shop page. See our refund policy for the consumer right of withdrawal and our privacy policy for how we process personal data.

7. Liability

Our liability is unlimited for injury to life, body or health, intentional misconduct, gross negligence, and to the extent required under a guarantee or the German Product Liability Act. For slight negligence in breaching an essential contractual duty, our liability is limited to the foreseeable loss typical of the contract. Essential duties are those on which proper performance of the contract depends and on which you can reasonably rely. In other cases of slight negligence, claims for damages are excluded to the extent permitted by law.

8. Applicable law and dispute resolution

German law applies. Consumers retain the protection of mandatory rules in their country of habitual residence where those rules apply. We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration body.

9. Shopify and privacy

Shopify hosts this store and processes information when you visit or shop with us. With Shopify Network Intelligence enabled, Shopify can also provide services using information from your interactions with Shopify and other Shopify stores. Shopify and other service providers may process data in other countries. See our privacy policy for details and your choices.

10. Contact

flo@fern-fahrraeder.de · +49 177 8241164